Operations Intern

Summary/objective:

The Operations Intern is responsible for supporting the Donor Services team. This includes accepting, entering, reconciling, acknowledging and reporting donations and event registrations; entering demographic data into Raiser’s Edge (RE); and supporting CCRF events as needed. The Operations Intern is responsible for ensuring our database has the most recent demographic information, and will support a wide range of RE clean-up projects as needed.

Essential Functions:

Daily Database Maintenance
  • Update constituent records (e.g. address changes, payment information, contact preferences, marking duplicate constituents) in RE
  • Manage donations from our online fundraising event
  • Assist with our Direct Mail Processor (DMP) to import gifts and create new donor records
Donation Entry and Reconciliation
  • Enter in-house gifts and pledges through RE batch process, verifying the quality of data entry from all sources and resolving problems regarding the data
  • File gift documentation
  • Organize lapsed donations and riders from our online fundraising event into the database
Donor Correspondence, Report Preparation and Procedure Documentation
  • Prepare and mail gift acknowledgements, tribute notifications, declined credit card notifications, soft credit, and other non-tax donor acknowledgements
  • Prepare and mail pledge invoices
  • Assist donors who have attended our CCRF events

Competency:

  • Strong attention to detail
  • Positive attitude
  • Accurate data entry
  • Excellent verbal and written communication skills
  • Ability to organize and prioritize assignments
  • Mature judgment and the ability to maintain confidential information

Physical demands:

Sitting/standing for long periods of time, minimal lifting or bending

Required education and experience:

  • Data entry experience
  • Direct customer service experience
  • Microsoft Office Suite: Outlook, Word, Excel
  • 10-key experience

To Apply:

Send a resume and cover letter to hr@childrenscancer.org. No phone calls please.