Donor Services Intern

Summary/Objective:

The Donor Services Intern is responsible for performing a wide range of donor services including responding to donor inquiries; accepting, entering, reconciling, acknowledging and reporting donations and event registrations; entering demographic data into the Raiser’s Edge (RE); and, assisting at events. The Donor Services Intern is responsible for ensuring the highest level of customer service to donors, prospects, event attendees, and internal staff.

Essential Functions:

Front Desk Office Management & Customer Service

  • Provide exceptional customer service to donors, visitors, and staff
  • Promptly respond to donors’ requests for information; including completing follow-up phone calls for donor data, pledge payment information, and updated credit card information.
  • Promptly respond to donors’ requests for information
  • Accept donations and event registrations via phone or in-person
  • Participate in and support Special Events, as scheduled

Daily Database Maintenance

  • Update constituent records (e.g. address changes, payment information, contact preferences, marking duplicate constituents) in RE and Luminate Online (LO)

Donation Entry and Reconciliation

  • Enter in-house gifts and pledges through RE batch process, verifying the quality of data entry from all sources and resolving problems regarding the data
  • Manage matching gift process
  • Pledge set up, maintenance and reporting
  • File gift documentation, as needed

Donor Correspondence, Report Preparation and Procedure Documentation

  • Prepare and mail gift acknowledgements, tribute notifications, declined credit card notifications, soft credit, and other non-tax donor acknowledgements
  • Prepare and mail credit/debit card update requests
  • Prepare and mail pledge invoices
  • Prepare donation reports from RE for various constituencies, as requested
  • Assist in development and documentation of database policies and procedures

    Competency:

    • Strong attention to detail
    • Positive attitude
    • Accurate data entry
    • Excellent verbal and written communication skills
    • Ability to organize and prioritize assignments
    • Mature judgment and the ability to maintain confidential information

    Required education and experience:

    • Data entry experience
    • Direct customer service experience
    • Microsoft Office Suite: Outlook, Word, Excel
    • 10-key experience

    Physical demands:  Sitting/standing for long periods of time, minimal lifting or bending

    Position type and expected hours of work: Entry level; flexible on schedule, approximately 20 hours/week

    Pay: This internship is available for credit OR $12/hour

    Location: Edina, MN

    To Apply:

    Send a resume and cover letter to hr@childrenscancer.org. Please provide the dates you are available for this ongoing internship position. No phone calls please.